Preview: Cracking the Code of Resistance & Tips for Handling
Difficult People
© Sager Educational Enterprises

People resistant to change are not likely to come right out and say, I don’t have the skills to do the new job. I don’t trust that the company can move in the directions you’ve outlined, or when you transition to teams, I’m afraid that there will be no need for my job. Frequently, people can’t even find the words to articulate their concerns and anxieties. Instead people speak in codes such as this will never work or just tell me what you want me to do and I’ll do it.  This article shows you how to find the actual concern (or crack the code), provide appropriate supports, and avoid getting into a defend/attack spiral. Also included is an Inventory designed to help you practice your skills, The Inventory contains several statements. You are asked to crack the code by finding the actual need behind each statement, and then list suggestions for meeting the need. The Inventory has an Answer Guide which readers can use to evaluate their responses. To take the inventory you will need to read 5 Reasons Why People Resist Change and What You Can Do About It.